What does your receptionist say about YOU?
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient's medical GP for information. The GP's receptionist was…
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient's medical GP for information. The GP's receptionist was…
"Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being performed. It was explained and documented that the existing dark…
There are few relationships where each person's effectiveness and happiness depends so largely on the other, than in a dentist-assistant situation. The dentist-assistant relationship is unique. It reminds me of…
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
I received some feedback after posting my last blog. The blog was Promises Promises... and it warned against making promises to new employees that you may not deliver on. The…