TEAM-MEMBER PROGRESS ASSESSMENT
Rather than the usual Performance Review, which can be an uncomfortable discussion for both employee and employer, try our Team-Member Progress Assessment. It provides the clarity of expectations that employees need to build on their performances. It also provides space for the employee to discuss how they can be better supported by management.
TEAM-MEMBER SATISFACTION SURVEY
Find hidden challenges that are holding your team-members back with our Team-Member Satisfaction Survey.
TEAM CULTURE GUIDE
Design the team culture that is perfect for your unique practice with this helpful guide.
WRITING A GREAT JOB AD
Attract the best candidates to your practice using this simple guide.
EMPLOYEE SELECTION & ON-BOARDING PROCESS
Getting a top performance from your new team member can be a challenge…for them and for you. But success can be achieved when you create the right environment and implement the right strategy. Learn how to attract the best candidates to your practice with our simple guide.
CUSTOMER SERVICE POLICY
Download our Customer Service Policy to use in your practice.
Download our Appearance code to use in your practice.
Download our Behaviour Policy to use in your practice.
A GUIDE TO ROLE-PLAYING IN TEAM TRAINING
Use this guide and incorporate role-play into your team training sessions for remarkable results!
DISCOVERING YOUR PASSION IN 17 STEPS
Discover what will give you an unlimited source of energy with the Charles Kovess 17-step guide.
MYSTERY SHOPPER QUESTIONNAIRE
Arrange for a mystery shopper to help identify things that you are doing great and things that can be improved. Download this questionnaire for your mystery shopper to use as a guide. (Read our article Take the mystery out of your service as a guide through the process.)