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Online webinars are an easy and very effective method to introduce yourself and your team to new skills, strategies and systems that will improve performance and make your practice more successful.

We conduct LIVE webinars from the JPPS Webinar Series throughout the year.  Go to our EVENTS page for current dates. 

The Recordings of all the JPPS Webinar Series episodes over the past two years are now available to purchase. 

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Receive related templates and guides

Become a SMARTER practice

Choose from our current titles...

What you'll learn...

  • The mindset of a Superstar Receptionist
  • Successful communication skills
  • Rapport building, and why it is a vital element to your role
  • Winning telephone techniques
  • Managing unhappy callers

What you'll learn...

  • Why patients break appointments
  • Strategies to keep these broken appointments to a minimum in your dental practice
  • How to track your success

What you'll learn...

  • What is your New Caller Conversion rate
  • What callers need in order to become patients.
  • What YOU can do to improve your conversion rate.

What you'll learn...

  • What influences stress and productivity in your schedule
  • Proven techniques that can be implemented immediately
  • Systems to continue monitoring success in your appointment book

What you'll learn...

  • Behaviours that deliver great customer service
  • Discovering and controlling patient expectations
  • Skills you can easily develop to become great at customer service
  • Becoming the best dental practice in your area

What you'll learn...

  • The impact each team member has on the practice
  • How to establish to foundations of a successful team
  • What motivates a team
  • How to build the culture of behaviours that will be your successful team

What you'll learn...

  • What Key Performance Indicators are and why they are important to track
  • The 13 Key Performance Indicators that I think you need to track
  • How to establish your process for tracking Key Performance Indicators

What you'll learn...

  • Why is recalling patients so important
  • Methods of contacting your patients
  • Tips to improve your recall booking rate
  • How to build your strategy

What you'll learn...

  • The impact of that the subconscious mind has on patient behaviour
  • The 6 Principles that will engage your patients with your practice and your treatment recommendations
  • The process patients naturally and subconsciously move through when making treatment decisions

What you'll learn...

  • The reasons why patients do not book for advised treatment
  • What patients need in order to book in for their advised treatment
  • When to follow-up unscheduled patients
  • How to follow-up with these patients

What you'll learn...

  • Where to find new staff
  • The characteristics you should be looking for in candidates
  • The 3-Step Interview Process
  • My New Employee Onboarding Process that ensures your new team member excels in their role

What you'll learn...

  • How to identify your inactive patients
  • Why patients stop attending your practice
  • How to open the lines of communication
  • Tips to get these patients back in your dental chair
  • Steps you can take now to maintain your patient base

What you'll learn...

  • How working relationships can become dysfunctional.
  • Getting the right mindset.
  • Building an excellent practitioner-assistant relationship.
  • What to do when the day becomes stressful.

What you'll learn...

  • Common dental terms and abbreviation
  • How to schedule appointments effectively
  • Management of TLC and follow-up calls
  • Effective Confirmations
  • Being the ‘hub’ of the practice
  • Tips for efficiency and productivity
  • Useful scripts and templates to use immediately
  • Juggling when everything happens at once!

What you'll learn...

  • How good teams can go bad
  • Step-by-step process to build your best team culture
  • Maintaining your strong team culture long-term
  • My JPPS Team Culture that I encourage all dental practices adopt

Purchase the whole set of the JPPS Webinar Series and provide your team with a library of resourses

Online webinars are an easy and very effective method to introduce yourself and your team to new skills, strategies and systems that will improve performance and make your practice more successful.
Purchase the complete set of 15 titles and allow Julie to coach your whole team in the strategies that will help progress you to success.

Usually $2,250 for the 15 titles, this bulk-buy option saves you $560.

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