The role of the Dental Receptionist is more than simply answering phones, taking payments and booking appointments. This mini-course teaches you the skills that will empower you to be highly successful in your role.
If your practice experiences, on average, 15 minutes a day in broken appointments, the lost revenue over a year is $24,000! Why do patients fail to turn up? Why do they cancel with little notice? How much are these broken appointments costing your practice? Understanding patient behaviour is key to managing their behaviour. Discover why […]
In today's competitive dental practice space, patients have many options if unhappy in their current practice. The standard of customer service that your team delivers WILL set you apart so you become THE dental practice of choice in your area. Today, we will cover: - The different levels of customer service, - The personal behaviours […]
The Incomplete Treatment List is one of the least managed parts of any dental practice. Encouraging lapsed patients to reactivate their treatment plans is one of the more challenging processes in your dental practice. But, when you consider that at any one time, there are likely tens of thousands of dollars in unfinished dental treatment […]
Dental appointment books can quickly become chaotic. Patients are squeezed in to fill gaps and there never seems to be enough time to properly cater to your patient needs. This creates a stressful environment for your patients and your dental team feels under constant pressure. In addition to high-stress issues, without proper planning, you will […]
Many practices spend a lot of money on advertising and promotion, driving potential new patients to call the practice. However, if the receptionist has not been provided with the training and experience to effectively manage these new callers, their conversion rate will suffer. Protect your investment and increase your ROI (return on investment) by supporting […]