The Key to Happiness

Life coach and self-help author, Tony Robbins, states, “Progress equals happiness. Even if you’re not where you want to be yet. If you’re on the

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What’s in a name?

Many dental practices have adopted the method of SMS messaging to confirm their patients’ appointments. But how many of you include your patient’s first name

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Mary has a dilemma.

I was speaking with a dental team member – we’ll call her Mary – who posed an interesting dilemma. “During a social dinner, a friend

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5…4…3…2…1!

Go to bed earlier. Eat healthier foods. Make that phone-call. Tackle that important task. We have lists of things that we know we SHOULD be doing.

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Opening Yourself Up To MORE

JPPS co-founder Charles Kovess and I recently attended an inspiring event that was conducted by A MOST interesting man.  Dr Bruce Copley is a holistic educator, multi-instrumentalist,

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Promises promises…

Finding the right employee for your practice is not always easy. When you do find that special candidate, it is tempting to tell them everything

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Are you WEARY?

I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in finding the person who was

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Walk your talk!

“The greatest way to live with honour in this world is to be what we pretend to be.” Socrates When asked in a professional setting

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3 Tips to Encourage Recalls

Recalls are the life blood of your dental practice. Implementing an effective recalling system takes thought, research and tracking results to ensure it is the

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Get the most out of each coffee!

Promoting your business can be challenging. Success requires an understanding of your target market’s behaviour, human psychology and buying responses, and the ability to design an

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Your coffee is on us!

Arnie, a colleague and friend, mentioned this winning idea of attracting your local community in to your practice! I’ve tweaked it slightly to be used

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This is what I call FUN!

Being involved with a dental team whose members are experienced and effective brainstormers is my idea of a good time! Such teams can solve anything.

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Welcome the reps!

It is an accepted rule in many dental practices to eject dental reps without as much as a “how are you?”. I was a dental

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What if …?

  Throughout my years as a dental practice owner, I remember times when different fears crept in and sat with me a while: “What if

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Who is watching you?

Have you ever been employed by a boss who inspired you to work harder? I can say that I have had such bosses! Contemplating what

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Share it around

When I owned my dental practice, I had the roles of receptionist and practice manager. Not being confined to the surgery as most owner-dentists are,

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Why you MUST master your EI!

I have always loved working with teams. Identifying and overcoming the barriers of achieving top performance has been a consistent source of enjoyment and satisfaction

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Are you easy?

  An important element of the patient experience is the initial telephone interaction. During my years in dental practices (since 1987) I have attended many

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The Currency of Employment

  Over the years of being both an employee and employer, there here have been particular instances of employee unhappiness that have caused me to deliberate. 

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Crushed By Criticism?

Giving and receiving negative feedback is fraught with anxiety for all involved. For the deliverer it requires a thoughtful approach. But even when a lot

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Choose Your Battles

When I became a business owner, one of my intentions was to become an excellent leader. I had experienced many great bosses during my years

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The Power of Being Heard

During my 10 years of practice ownership, there were many opportunities to challenge my leadership abilities. On one such occasion, it turned out that I

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The 5 Pillars of Trust

The existence of TRUST is vital to the success of any relationship, whether it be a friendship, a loving partner or the relationship you have

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