It is the first day of 2020 and may I wish each of you the very best for the coming year. New Years is a

I remember when I was about 13 years of age. I was being a difficult child, and my mother, out of exasperation, gave me a

Reputation is important to dental practice success. Your practice’s reputation is both what your patients say about you (if positive, then more new patients visit

Clinical team members know too well what it is like to work with a grumpy practitioner or assistant. It’s awful! The signs are obvious. A

It is the first day of 2019 and may I wish each of you the very best for the coming year. New Years is a

A Passion Point to Ponder… 12 Wishes for Christmas, not the 12 days of Christmas. The 12 Days of Christmas is a famous carol, but

Our working days are made up of situations that both run according to plan and are quite satisfying and those that are unplanned challenges that

Go to bed earlier. Eat healthier foods. Make that phone-call. Tackle that important task. We have lists of things that we know we SHOULD be doing.

In a previous blog, ‘Opening Yourself Up To More‘ I wrote about the relevance of reflection, contemplation and new experiences to ensure you are moving

JPPS co-founder Charles Kovess and I recently attended an inspiring event that was conducted by A MOST interesting man.  Dr Bruce Copley is a holistic educator, multi-instrumentalist,

Achieving your goals is all about clarifying what your actual goals are and then taking action. Initially, it feels good. You have made a powerful

When we are interested in a topic or outcome, we have the resources to acquire a large amount of knowledge in the area. There are

The patient has arrived for their insert and the lab work is nowhere to be found! The next patient’s crown preparation is about to start

“Did you see this Facebook post by our new dental nurse? How inappropriate.” “The boss is grumpy again. We should not have to put up

It is commonplace in the dental industry that team members become ‘managers’ by default. They are promoted to Senior Dental Assistant, and are then required

I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in finding the person who was

  How do you improve your performance? I wrote about the importance of walking your talk a few blogs ago. You can read it here.

Today I am sharing another hint on how to behave in a way that is more aligned with your values.  A previous blog, ‘Walk your

In my last blog, I wrote about the importance of ‘walking your talk’. Over my next few blogs, I will be sharing with you a

In my last two blogs, I wrote about time management techniques that I have found effective. Shred that To Do list! encouraged you to get

I love the energy that is generated when a team gets together to plan for the future. At such times, team members are functioning from

I faked it…till I made it. I still do it today. I look at where I want to be and become, before I am there.

Should I ask for that day off? Should I ask for that pay rise? I should ask that nurse to change her roster around. I

In my recent two blogs, I spoke about my experience with my colleague, Rachel. She and I worked together twice. The first time, I was

In my previous blog, I wrote about becoming a better manager thanks to my experience with Rachel, a lovely lady with whom I had previously

The lesson I am going to tell you about was a big one for me. It has stayed with me, and I tell the story

I may be brilliant. In fact, I have a feeling we are all brilliant, all the time. The number of times that I have felt

“What was I supposed to do now?” My mind was panicked. I felt desperate as I mentally sifted through all the ramifications of what I

  Throughout my years as a dental practice owner, I remember times when different fears crept in and sat with me a while: “What if

We all experience fear. We feel fear during life-threatening events such as narrowly avoiding a bad car crash, all the way to fears of performing

In my last blog I wrote about ‘stuck thoughts’. These are the lingering feelings and thoughts that remain despite a challenging situation being resolved. The

Have you done this before? A challenging situation arises at the practice. Everyone has their own thoughts of how best to manage it. A resolution

Of all of my management skills, I am most proud of this one. I get better. I am better than I was when I started.

In the last two blogs I have discussed my awareness around how my judging of people was hampering my success when problem-solving and reaching solutions

In my previous blog I spoke about how I was sabotaging my effectiveness in problem-solving by falling in to a natural human behaviour: Being JUDGEMENTAL.

Managing a dental practice, like any business, is about finding solutions. Solutions to patients’ oral problems, solutions to the barriers that staff come up against

I am sure that I am not the only one that has fallen in to the trap of ‘Groundhog Day’. Getting up each morning, like

Many tasks of everyday life in a dental practice can become tedious. Often the same person finds they always seem to be the one either

I’m going to tell you a story. It’s a story of a time that I am not proud of…but am grateful for. Grateful because it

Giving and receiving negative feedback is fraught with anxiety for all involved. For the deliverer it requires a thoughtful approach. But even when a lot

It’s easy to let our days become monotonous. We turn up to the same place and perform the same general functions. If we do not

When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase,