Mary has a dilemma.
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Discover Your Team’s Secrets To Top Performance Through Open Communication
Regular readers of this blog will know that one of my leadership strategies is to create an ‘emotionally-safe’ working environment for team members. Top performances are not possible when team…
4 Steps Guaranteed To Start Your Day On A High (without drugs!)
Are you a 'morning person'? Someone who wakes up enthusiastic for the coming day with energy to burn? While some team members may be bright and cheerful from the crack…
How to say ‘I’m sorry’ without being embarrassed or feeling foolish!
Have you ever had the best of intentions, but upset someone anyway? Have you ever been under pressure and reacted poorly and upset someone? Have you ever had bad intentions towards someone…
Why On Earth Would Developing Self-Awareness Help You Build A Stronger Dental Team?
I can say with great conviction that the happiness I have enjoyed while working in dental practices over the years is due to my developing self-awareness. My developing self-awareness is…
Can you look at yourself?
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
Sir Richard Branson hit the nail on the head!
Sir Richard Branson hit the nail on the head with this quote: "Train people well enough that they can leave. Treat them well enough that they don't want to."…
Are you out of feedback balance?
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know the value of a key business principle that 'everything counts!'…
Walk your talk!
"The greatest way to live with honour in this world is to be what we pretend to be." Socrates When asked in a professional setting what your values around team…
Amazing Benefits of Leading Your Team to Safe Places
Creating an environment of emotional safety for your team is one of your most important roles as a leader. I have laboured under the harsh leadership of a hard-to-please boss.…