Like people, every dental practice is unique. They deliver a range of the same services to the community, but the manner in which it is delivered is what sets practices apart.
The manner in which practices deal with unhelpful patient behaviours is one such area where different approaches abound such as:
turning up to scheduled appointments late,
failing to attend at all, and
not paying invoices on time.
I have witnessed a wide range of responses to these kinds of scenarios by practices.
At one end, there is the haphazard approach...(click below to continue reading)