Everyone wants happy patients...including the patient! Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service. And I encourage all…
Developing great relationships with your dental patients is one of the most effective ways to promote both patient loyalty and patient referrals. So, what can you do to establish these…
Upset or angry patients can really throw you off your game. You find yourself feeling intimidated and reacting to them rather than being in control and using effective communication. Because…