The One Question That Transformed the Way I Communicate
Imagine you’re at work, and your manager approaches you after overhearing your interaction with a patient on the phone. Scenario 1"I just overheard your interaction with that patient over the…
The Power of Autonomy and Connection
In his book Drive, Daniel Pink identifies three core drivers that motivate us as humans: mastery, purpose and autonomy. I’ve seen just how important autonomy is through my work with…
Stacking the right experiences: A tale of two massages
Recently, I found myself in need of a remedial massage for a persistent stiff neck. What followed were two vastly different experiences, each leaving a lasting impression – one I’d…
Your work is meaningless! (Or, is it?)
I recently read something that struck a deep chord: "Life is actually meaningless—it is up to us to add the meaning." This profound idea can reshape the way we view…
Transforming medical history forms into a top-level patient experience
In many dental practices, collecting a patient’s medical history often involves simply handing them a form to fill out on their own. While this is a standard approach, it can…
Why being productive isn’t enough
A recent session with one of our clients highlighted an important shift in how we approach our work. This client had always prided themselves on how much they could get…
Breaking the routine by discovering the deeper meaning behind your job
I was inspired to write this blog after listening to a conversation on a dental podcast, where a practitioner shared how, shortly after graduation, they found their daily work becoming…
From Drudgery to Delight. The Transformative Power of an “I Get To” Mindset
How often do you find yourself saying, "I have to..."? "I have to go to work.""I have to make dinner.""I have to deal with this difficult patient." These phrases are…
Why Dentists Avoid Sharing Their Fees Online—and Why It Might Be a Mistake
As a dental practice management consultant, I've often encountered resistance among dentists when it comes to sharing their fees on their website or other platforms. The reasons behind this hesitation…
How a Simple SMS Change Can Reduce Late Cancellations
One of the perennial challenges of dental practices is managing patient late cancellations. Last-minute cancellations can disrupt the schedules, reduce efficiency and impact the practice's production. However, by leveraging psychological…