One of the perennial challenges of dental practices is managing patient late cancellations. Last-minute cancellations can disrupt the schedules, reduce efficiency and impact the practice's production. However, by leveraging psychological…
Over my years of interacting and assisting dental patients, I've come to realise that one of the most powerful tools in a dental team members’ arsenal is not just their…
In recent times, dental practices, much like many other service-based industries, have encountered a surge in the occurrence of late patient cancellations. The impact of the COVID-19 situation has exacerbated…
Dental practices are always looking for new ways to distinguish themselves from other practices and prioritising patient comfort is a promising avenue. Increasingly, I've observed dental practices offering their patients…
You might have read the news of Labor's industrial relations changes of employees' "right to disconnect." Essentially, it grants employees the liberty to ignore after-hours communications from their employers without…
Team unity is a cornerstone of successful dental practices, and its significance cannot be understated. Amidst the daily hustle and bustle of running a dental office, fostering personal connections among…
During a recent podcast interview, Will Guidara, renowned author of the national bestseller "Unreasonable Hospitality," shared valuable insights on maintaining strong relationships, both in personal and business contexts. Will stressed…
Today, I want to talk about something that might seem a bit unusual: planning for December 2024. Yes, you read that right – we’re looking ahead to next Christmas!You might…
Is staff sharing wage details a problem? Many dental practices would prefer their staff not to ask and share details of what each is paid. Some reasoning behind this could…
We all know the importance of trust in our relationships, including the relationships we have with our working colleagues. Trust helps create safe environments to work and grow with one…