Author: Julie Parker

In many dental practices, collecting a patient’s medical history often involves simply handing them a form to fill out on their own. While this is a standard approach, it can…

A recent session with one of our clients highlighted an important shift in how we approach our work. This client had always prided themselves on how much they could get…

I was inspired to write this blog after listening to a conversation on a dental podcast, where a practitioner shared how, shortly after graduation, they found their daily work becoming…

How often do you find yourself saying, "I have to..."? "I have to go to work.""I have to make dinner.""I have to deal with this difficult patient." These phrases are…

As a dental practice management consultant, I've often encountered resistance among dentists when it comes to sharing their fees on their website or other platforms. The reasons behind this hesitation…

One of the perennial challenges of dental practices is managing patient late cancellations. Last-minute cancellations can disrupt the schedules, reduce efficiency and impact the practice's production. However, by leveraging psychological…

Over my years of interacting and assisting dental patients, I've come to realise that one of the most powerful tools in a dental team members’ arsenal is not just their…

In recent times, dental practices, much like many other service-based industries, have encountered a surge in the occurrence of late patient cancellations. The impact of the COVID-19 situation has exacerbated…

Dental practices are always looking for new ways to distinguish themselves from other practices and prioritising patient comfort is a promising avenue. Increasingly, I've observed dental practices offering their patients…

You might have read the news of Labor's industrial relations changes of employees' "right to disconnect." Essentially, it grants employees the liberty to ignore after-hours communications from their employers without…