Umm…could you improve your communication skills?
I used to struggle with speaking too fast, saying 'umm' too often and throwing in a few 'you know's and 'basicallys’. It was always when I didn't feel terribly confident…
I used to struggle with speaking too fast, saying 'umm' too often and throwing in a few 'you know's and 'basicallys’. It was always when I didn't feel terribly confident…
It was such a treat last week to watch Shawshank Redemption on free-to-air TV. I have watched this movie a number of times, and my enjoyment never wanes. The driving…
One of the biggest obstacles dental practices have when considering team training is time. There is simply no time to do anything else other than to see patients. Dental practices…
...It is my suggestion that in these situations, dentists are seeking success in the wrong result. They are attributing success to the patient booking an appointment for their advised treatment. I suggest this is wrong...
Like people, every dental practice is unique. They deliver a range of the same services to the community, but the manner in which it is delivered is what sets practices apart. The manner in which practices deal with unhelpful patient behaviours is one such area where different approaches abound such as: turning up to scheduled appointments late, failing to attend at all, and not paying invoices on time. I have witnessed a wide range of responses to these kinds of scenarios by practices. At one end, there is the haphazard approach...(click below to continue reading)
You should have got it right. If you had been more mindful in the moment, you would have completed the task successfully...Your work colleague notices the mistake and brings it…
I recently went through the process of recruiting a receptionist for a client.I have advertised for dental team members for many practices over the years. And, as many of you…
There is a great saying that we "overestimate what we can do in one year and underestimate what we can get done in a decade."Ever since I first heard this…
Podcasts. They are awesome! Want to know more about yoga? The Universe? How about discovering the unusual history of gnomes? There is a podcast out there for everyone! There are…
The signs are varied.It can be the look of misery when they arrive for work.It can be the short and unpleasant message sent over the smartphone about something that displeased…