If you are like me and observe dentists advertising messages that I find when searching Google, you will know there are 83,400 dental practices who claim to be the "friendliest"…
What do you focus on when your patient is in the dental chair? I consider it likely that most dental providers will focus on the same things: providing the best…
The patient has arrived for their insert and the lab work is nowhere to be found! The next patient's crown preparation is about to start and all the handpieces are…
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know the value of a key business principle that 'everything counts!'…
Most dental practice promotional dollars are spent on attracting new adult patients who are searching for a range of attributes such as gentleness, cosmetic dentistry, implants, convenience or emergency care.…
"Did you see this Facebook post by our new dental nurse? How inappropriate." "The boss is grumpy again. We should not have to put up with this. Let's get the…
It is common in dental circles to hear the following gripes about patients who do not schedule for advised treatment: "She said it's too expensive, but look at the…
It is commonplace in the dental industry that team members become ‘managers’ by default. They are promoted to Senior Dental Assistant, and are then required to manage other assistants. They…
I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in finding the person who was the ‘right fit’. Despite the…
The search for a new team member can be daunting. You not only seek to find someone who possesses the necessary skills, but also someone who will fit in seamlessly…