Who do you become when the pressure is on?
The patient has arrived for their insert and the lab work is nowhere to be found! The next patient's crown preparation is about to start and all the handpieces are…
Are you out of feedback balance?
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know the value of a key business principle that 'everything counts!'…
A surprising strategy to attract new adult patients to your practice
Most dental practice promotional dollars are spent on attracting new adult patients who are searching for a range of attributes such as gentleness, cosmetic dentistry, implants, convenience or emergency care.…
What’s wrong with a little drama?
"Did you see this Facebook post by our new dental nurse? How inappropriate." "The boss is grumpy again. We should not have to put up with this. Let's get the…
A confused mind always says “No!”
It is common in dental circles to hear the following gripes about patients who do not schedule for advised treatment: "She said it's too expensive, but look at the…
Special Traits of a Good Manager in your Dental Practice
It is commonplace in the dental industry that team members become ‘managers’ by default. They are promoted to Senior Dental Assistant, and are then required to manage other assistants. They…
Are you WEARY?
I recently worked with a client who was looking to hire a new receptionist. This practice had had difficulty in finding the person who was the ‘right fit’. Despite the…
Get the Questions Right!
The search for a new team member can be daunting. You not only seek to find someone who possesses the necessary skills, but also someone who will fit in seamlessly…
Improving Your Performance – Hint #3
How do you improve your performance? I wrote about the importance of walking your talk a few blogs ago. You can read it here. In my previous two blogs,…
Improving Your Performance – Hint #2
Today I am sharing another hint on how to behave in a way that is more aligned with your values. A previous blog, 'Walk your talk!', challenged you to question…
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