The Power of Being Heard
During my 10 years of practice ownership, there were many opportunities to challenge my leadership abilities. On one such occasion, it turned out that I was more powerful keeping my…
7 Signs You Are Not Self-Aware
Your level of self-awareness plays a vital role in your ability to be an effective leader, manager or team member. To work well with others we must first seek to…
The 5 Pillars of Trust
The existence of TRUST is vital to the success of any relationship, whether it be a friendship, a loving partner or the relationship you have with your children. It is…
The #1 Way to Ensure Patient Happiness
Everyone wants happy patients...including the patient! Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service. And I encourage all…
The Quickest Way to Build Rapport with Your Patients
Developing great relationships with your dental patients is one of the most effective ways to promote both patient loyalty and patient referrals. So, what can you do to establish these…
A Plan When Dealing with Angry Patients
Upset or angry patients can really throw you off your game. You find yourself feeling intimidated and reacting to them rather than being in control and using effective communication. Because…
Keep Attracting Referrals!
We live in this information age, where you don't need degrees in marketing and business in order to learn how to run highly successful dental practices. We can research online…
Succeeding, Despite Self-Doubt!
I am sure you have imagined how your life would play out if you lived without any self-doubt. Or, maybe you are afraid to see what that life would…
The Engaged Receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect. However…
6 Qualities of a Charismatic Leader
I recently discovered this list of 6 qualities that make a charismatic leader, which was compiled by success.com. Over my many years of researching this topic of leadership, including reading…
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