Do you have the ‘generosity gene’?
One of my unofficial mentors over the years has been Jack Welch, former CEO of General Electric. Welch is considered an expert in business and leadership, with the value of…
Do you deliver torturous performance appraisals?
I have learned something from providing many performance appraisals in my time. They can be torturous! A badly handled performance appraisal that needs to communicate the need for improvement results…
To solve problems better, be like Columbo!
I have mentioned in the past that one of the best business books I have read is 'Leadership' by former lawyer and politician from New York, Rudi Giuliani. One…
Why celebration is vital to your future success
I have found when dental teams achieve success, it is often acknowledged, but rarely celebrated. We are very quick to turn attention to the next challenge, leaving the winning feeling…
How does Tamara, my paramedic relative, do what she does in traumatic situations?
Have you ever thought to yourself, "if I was first on the scene of a bad car accident, would I dive in and assist immediately, or would I look around…
Slow appointment book? What a great opportunity!
There are a number of dental practices who are still enjoying full appointment books. These practices are often those who have been established for many years. Their patient base is…
Stop shaming or blaming: get to the solution, and the lesson, faster!
I learned early on in my time as a practice owner the importance of developing solutions to problems FAST. A stumbling block to this process that I used to experience is one…
The Currency of Employment
Over the years of being both an employee and employer, there here have been particular instances of employee unhappiness that have caused me to deliberate. They have been times when…
Set the standard to boost performance!
It has been proven to me time and time again that the best way to raise the performances of those around me, is to lead by example. The ones within…
Choose Your Battles
When I became a business owner, one of my intentions was to become an excellent leader. I had experienced many great bosses during my years as a dental nurse and…