Regular readers of this blog will know that one of my leadership strategies is to create an ‘emotionally-safe’ working environment for team members. Top performances are not possible when team…
Are you a 'morning person'? Someone who wakes up enthusiastic for the coming day with energy to burn? While some team members may be bright and cheerful from the crack…
I can say with great conviction that the happiness I have enjoyed while working in dental practices over the years is due to my developing self-awareness. My developing self-awareness is…
There are few relationships where each person's effectiveness and happiness depends so largely on the other, than in a dentist-assistant situation. The dentist-assistant relationship is unique. It reminds me of…
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
Sir Richard Branson hit the nail on the head with this quote: "Train people well enough that they can leave. Treat them well enough that they don't want to."…
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know the value of a key business principle that 'everything counts!'…
Dental teams change. As team members have children, alter their hours and then perhaps leave, dental teams employ new team members to fill the vacant roles. When your new team…
Creating an environment of emotional safety for your team is one of your most important roles as a leader. I have laboured under the harsh leadership of a hard-to-please boss.…
"I should talk to that employee about her poor performance." "I have to tell the employee dentist he cannot have a pay rise." "It's not working out; I have to…