You know that uncomfortable feeling you get? It often happens after you have had an interaction with someone and the result wasn't all that ideal? It's a feeling in your…
Never before has it been so necessary to be 'tuned-in' to each other's mindset. The reaction to COVID-19 has been wide and varied. While some appear relaxed and confident that…
Turia Pitt is an Australian survivor. She is the ultra-marathon runner who was horribly burned by an out-of-control grass fire during a 'Racing The Planet' event. Turia endured months of…
I came across this thought-provoking post on social media. 'In the rush to return to normal, use this time to consider which parts of normal are worth rushing back to.'…
Staff bonuses are becoming more common in dental practices. Bonuses are either a pre-established amount of one to several hundred dollars paid monthly, quarterly or yearly or a percentage of profits.…
I have recently surrendered on an issue and it feels oh, so good! A dental receptionist I have been working with for many years, let's call her Robyn, was tracking…
I hear practice owners complain that team members are 'stealing hours'. Yet these very practice owners are obviously focussing on every minute themselves.I hear practice owners complain that team members…
“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” This quote by Alexander Den Heijer is one that can shift your perspective immediately.…
A colleague recently asked me online how to gauge job satisfaction. Given my years in the dental industry working in various roles and speaking to others through my practice coaching…
There is much talk nowadays about the legal bases on which dentists are employed in Australia. In my early days of working in dental practices, and when I employed dentists…