I received some feedback after posting my last blog. The blog was Promises Promises... and it warned against making promises to new employees that you may not deliver on. The…
Finding the right employee for your practice is not always easy. When you do find that special candidate, it is tempting to tell them everything they want to hear to…
I wrote in a previous blog of the danger of choosing efficiency over function, where you issue your patient recalls in a way that generates bookings, rather than just choosing…
Sir Richard Branson hit the nail on the head with this quote: "Train people well enough that they can leave. Treat them well enough that they don't want to."…
If you are like me and observe dentists advertising messages that I find when searching Google, you will know there are 83,400 dental practices who claim to be the "friendliest"…
What do you focus on when your patient is in the dental chair? I consider it likely that most dental providers will focus on the same things: providing the best…
The patient has arrived for their insert and the lab work is nowhere to be found! The next patient's crown preparation is about to start and all the handpieces are…
The best and most successful dental practice owners are relentlessly on the lookout for areas that need improvement. They know the value of a key business principle that 'everything counts!'…
Most dental practice promotional dollars are spent on attracting new adult patients who are searching for a range of attributes such as gentleness, cosmetic dentistry, implants, convenience or emergency care.…
"Did you see this Facebook post by our new dental nurse? How inappropriate." "The boss is grumpy again. We should not have to put up with this. Let's get the…