Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of…
It is the first day of 2019 and may I wish each of you the very best for the coming year. New Years is a wonderfully optimistic time for many…
A Passion Point to Ponder... 12 Wishes for Christmas, not the 12 days of Christmas. The 12 Days of Christmas is a famous carol, but not one of which I…
This past weekend was a special one for me. JPPS collaborated with another business, Dental Management Expertise, and presented Dental Business Mastery, a 3-Day Conference in Melbourne. The event ran…
It is said that culture is the collective personality of an organisation. Another definition is this: 'Culture is what your people do when no one is telling them what to do.'…
Many dental practices have adopted the method of SMS messaging to confirm their patients' appointments. But how many of you include your patient's first name in that message? I am…
What stands in the way of your employees delivering great performances for you and your practice? There are several reasons why performance by your employees may be below what you…
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Every so often, I get to sit back behind the reception desk for a day. It reminds me how much I enjoyed the role. It also reminds me of the…
Our working days are made up of situations that both run according to plan and are quite satisfying and those that are unplanned challenges that can be quite unsatisfying. We…