Just Do It! The attitude to procrastination.
I love the energy that is generated when a team gets together to plan for the future. At such times, team members are functioning from their creative sides and are…
Amazing Benefits of Leading Your Team to Safe Places
Creating an environment of emotional safety for your team is one of your most important roles as a leader. I have laboured under the harsh leadership of a hard-to-please boss.…
Beware The Four Growth Stoppers!
Dental practices are, or at least should be, on a constant search for new patients. There is a natural attrition that needs to be compensated for. Patients move out of…
“Something needs to change!”
"Something needs to change!" I have had this thought on several occasions during my time working in dental practices. It happens in my personal life too. It is your…
Why Do We Resist Difficult Discussions?
"I should talk to that employee about her poor performance." "I have to tell the employee dentist he cannot have a pay rise." "It's not working out; I have to…
What is your mindset when things go wrong?
I met Mariam recently, an interesting and inspiring woman. During our conversation, she shared her perspective that there are three mindsets that we can choose from when in conflict…
Many Heads Lead to Magic!
I'm excited. Today I get to have a workshop with a colleague and....COLLABORATE! After working in a team environment for so many years in dental practices, the aspect I miss…
3 Tips to Encourage Recalls
Recalls are the life blood of your dental practice. Implementing an effective recalling system takes thought, research and tracking results to ensure it is the right system for your patient…
What you focus on, grows.
What are your competitors doing? How can you find out? Who can tell you? Meanwhile, what are YOU doing? At times, we fall in to the trap of becoming distracted…
“How did you find out about us?”
"How did you find out about us?" is one of the most important questions to ask. The long-term success of your dental practice depends upon its sustainability. And you…
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