“Be curious, not judgemental” Part II
In my previous blog I spoke about how I was sabotaging my effectiveness in problem-solving by falling in to a natural human behaviour: Being JUDGEMENTAL. Instead of being curious about…
In my previous blog I spoke about how I was sabotaging my effectiveness in problem-solving by falling in to a natural human behaviour: Being JUDGEMENTAL. Instead of being curious about…
Managing a dental practice, like any business, is about finding solutions. Solutions to patients' oral problems, solutions to the barriers that staff come up against when performing throughout the day…
I am sure that I am not the only one that has fallen in to the trap of 'Groundhog Day'. Getting up each morning, like every other morning, and doing…
I have always loved working with teams. Identifying and overcoming the barriers of achieving top performance has been a consistent source of enjoyment and satisfaction for me. I have found…
One of my unofficial mentors over the years has been Jack Welch, former CEO of General Electric. Welch is considered an expert in business and leadership, with the value of…
Many tasks of everyday life in a dental practice can become tedious. Often the same person finds they always seem to be the one either taking the A-frame sign in…
Getting the right person for the job can be a challenge. Each role within a dental practice requires a different set of skills. The nursing role requires a comprehensive knowledge…
I have learned something from providing many performance appraisals in my time. They can be torturous! A badly handled performance appraisal that needs to communicate the need for improvement results…
I have mentioned in the past that one of the best business books I have read is 'Leadership' by former lawyer and politician from New York, Rudi Giuliani. One…
When I owned my practice I knew something for sure: that it was in my interests (and therefore the business' interests) to be welcoming of all needs and comments from…