Welcome the reps!
It is an accepted rule in many dental practices to eject dental reps without as much as a "how are you?". I was a dental rep for a short time…
Why do you and your team come to work?
A successful Practice is much like a successful human being: those who thrive are those who access their passion and their skills, who discover how to adapt to their constantly…
Is your receptionist providing WOW or WOE?
A number of months ago I was dropping in to a number of dental practices to inform them of an upcoming JPPS Presentation. I found the contrasting receptions offered by…
Sometimes, there IS harm in asking!
Should I ask for that day off? Should I ask for that pay rise? I should ask that nurse to change her roster around. I can ask the receptionist to…
Don’t Dumb Me Down! Part #3
In my recent two blogs, I spoke about my experience with my colleague, Rachel. She and I worked together twice. The first time, I was controlling and wanted everything done…
Don’t Dumb Me Down!..PART #2
In my previous blog, I wrote about becoming a better manager thanks to my experience with Rachel, a lovely lady with whom I had previously worked. I had been controlling…
Don’t Dumb Me Down!
The lesson I am going to tell you about was a big one for me. It has stayed with me, and I tell the story to anyone who will listen.…
I think I may be brilliant!
I may be brilliant. In fact, I have a feeling we are all brilliant, all the time. The number of times that I have felt trapped in a challenge without…
Debriefing: A remarkable tool that eases your way to practice success
Not being an academic, I have always sourced alternative methods of education. Books, tapes, videos, audio...I researched everything I could. The introduction of the internet has now revolutionised our access…
Are you resisting the problems that are actually your best avenue for progress?
"What was I supposed to do now?" My mind was panicked. I felt desperate as I mentally sifted through all the ramifications of what I had been told. How did…
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