The Danger of Choosing Efficiency Over Function
Technology is a marvellous thing. Clinically it has transformed how dentistry is performed, and provides an amazing range of treatment options for patients. So too there have been great changes…
Stop shaming or blaming: get to the solution, and the lesson, faster!
I learned early on in my time as a practice owner the importance of developing solutions to problems FAST. A stumbling block to this process that I used to experience is one…
The Currency of Employment
Over the years of being both an employee and employer, there here have been particular instances of employee unhappiness that have caused me to deliberate. They have been times when…
Did I really expect a good result from THIS?
I'm going to tell you a story. It's a story of a time that I am not proud of...but am grateful for. Grateful because it established in me a commitment…
Crushed By Criticism?
Giving and receiving negative feedback is fraught with anxiety for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the…
Continuous Improvement Through ‘CANI’
It's easy to let our days become monotonous. We turn up to the same place and perform the same general functions. If we do not make this time more meaningful,…
Expectations = Disappointment?
When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or…
Set the standard to boost performance!
It has been proven to me time and time again that the best way to raise the performances of those around me, is to lead by example. The ones within…
The biggest reason that your patients will stay loyal to your practice is…
The biggest reason for your patients to remain loyal to you is trust. Patients have trust in your abilities as a health provider and that you place their health interests above…
Choose Your Battles
When I became a business owner, one of my intentions was to become an excellent leader. I had experienced many great bosses during my years as a dental nurse and…