Respect Your Stakeholders
When you own a business, you are placing yourself in a position where you will have an affect on many people. The way you treat your 'stakeholders', or the people…
My Thoughts on Passive Aggressive Behaviour
Like most of us, I have worked with passive aggressive people in the past. Some of you may be suffering under one as we speak. If you are, I feel…
Do Bonuses REALLY Work?
I was recently speaking with someone and the topic of paid incentives to staff came up. I have worked in a practice many years ago who tried out a bonus…
How I Got Clear with Staff
Have you ever been surprised by a staff-member tending their resignation? You shouldn't be. I say they should have felt safe enough, and seen you open enough, to share their…
Do You Need to Control Your Impulses?
Self-control is a vital skill to master when you are managing a group of people. I know from my early practice-ownership days that certain situations would challenge me. Such as…
The Power of Being Heard
During my 10 years of practice ownership, there were many opportunities to challenge my leadership abilities. On one such occasion, it turned out that I was more powerful keeping my…
7 Signs You Are Not Self-Aware
Your level of self-awareness plays a vital role in your ability to be an effective leader, manager or team member. To work well with others we must first seek to…
The 5 Pillars of Trust
The existence of TRUST is vital to the success of any relationship, whether it be a friendship, a loving partner or the relationship you have with your children. It is…
The #1 Way to Ensure Patient Happiness
Everyone wants happy patients...including the patient! Practices implement many and varied routines to aid in the happy patient, such as fresh coffee, aromatherapy and strong customer service. And I encourage all…
The Quickest Way to Build Rapport with Your Patients
Developing great relationships with your dental patients is one of the most effective ways to promote both patient loyalty and patient referrals. So, what can you do to establish these…