...It is my suggestion that in these situations, dentists are seeking success in the wrong result. They are attributing success to the patient booking an appointment for their advised treatment. I suggest this is wrong...
Like people, every dental practice is unique. They deliver a range of the same services to the community, but the manner in which it is delivered is what sets practices apart. The manner in which practices deal with unhelpful patient behaviours is one such area where different approaches abound such as: turning up to scheduled appointments late, failing to attend at all, and not paying invoices on time. I have witnessed a wide range of responses to these kinds of scenarios by practices. At one end, there is the haphazard approach...(click below to continue reading)
You should have got it right. If you had been more mindful in the moment, you would have completed the task successfully...Your work colleague notices the mistake and brings it…
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I don't think I am alone in this. Humans seem to have a primal need to be right, even when there can be a substantial cost. As you read this,…