“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” This quote by Alexander Den Heijer is one that can shift your perspective immediately.…
If you are a resident of Melbourne, or have recently visited the southern state of Victoria, you will know that it is COLD!I have just arrived back from my regular…
There is much talk nowadays about the legal bases on which dentists are employed in Australia. In my early days of working in dental practices, and when I employed dentists…
To be the best leader, you need: · to establish a COMPELLING vision; · to be supportive and act as a mentor; · to help find the answers to the important questions; and · to inspire…
Life coach and self-help author, Tony Robbins, states, "Progress equals happiness. Even if you're not where you want to be yet. If you're on the road, if you're improving, if…
As a leader, do you often feel frustrated with some behaviours of your team? Are you annoyed at their lack of appreciation? Do they run out the door the second…
Self-improvement consists of making small, incremental changes to your thoughts and behaviour that will result in a more positive experience of life. I would like to challenge you to embrace a specific small change. The…
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of…
This past weekend was a special one for me. JPPS collaborated with another business, Dental Management Expertise, and presented Dental Business Mastery, a 3-Day Conference in Melbourne. The event ran…
It is said that culture is the collective personality of an organisation. Another definition is this: 'Culture is what your people do when no one is telling them what to do.'…