Do you have your armour on?
If you are a resident of Melbourne, or have recently visited the southern state of Victoria, you will know that it is COLD!I have just arrived back from my regular…
A dental practice mantra for EVERYONE!
To be the best leader, you need: · to establish a COMPELLING vision; · to be supportive and act as a mentor; · to help find the answers to the important questions; and · to inspire…
TUESDAY’S GOLD. A week of GOLD to help you work BETTER, FASTER and EASIER! Front
Front is an email management app. When you are the only one managing emails that come through to your practice, you can create your own folders and systems of follow…
The Magic for Your Practice of Having a Team of Servants
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of…
What’s in a name?
Many dental practices have adopted the method of SMS messaging to confirm their patients' appointments. But how many of you include your patient's first name in that message? I am…
Mary has a dilemma.
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Are your happy and satisfied patients giving you great reviews to increase referrals to your practice?
Traditionally, word-of-mouth referral was the strongest source of new patients for dental practices. For many practices, this is still the case. Despite the multitude of ways that practices have available…
Tips on how to get a temp nurse every time you need one.
There are several situations in a dental practice that are bone-chilling; missing lab work, running way too late for a demanding patient...and getting the early morning phone call from an unwell…
Is It Time To Thank Your Loyal Patients?
Dental Practices spend a lot of energy, time and money rolling out strategies to attract new patients. However, if it weren't for the existing patients consistently returning for their oral…
To refund or not refund, that is the question!
"Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being performed. It was explained and documented that the existing dark…