Do you have your armour on?
If you are a resident of Melbourne, or have recently visited the southern state of Victoria, you will know that it is COLD!I have just arrived back from my regular…
What reputation have you built?
Reputation is important to dental practice success. Your practice's reputation is both what your patients say about you (if positive, then more new patients visit you) and also what keeps…
Where is job satisfaction?
A colleague recently asked me online how to gauge job satisfaction. Given my years in the dental industry working in various roles and speaking to others through my practice coaching…
Is there a ‘grumpy cat’ in the surgery?
Clinical team members know too well what it is like to work with a grumpy practitioner or assistant. It’s awful! The signs are obvious. A brooding expression, demanding rather than…
A dental practice mantra for EVERYONE!
To be the best leader, you need: · to establish a COMPELLING vision; · to be supportive and act as a mentor; · to help find the answers to the important questions; and · to inspire…
The Key to Happiness
Life coach and self-help author, Tony Robbins, states, "Progress equals happiness. Even if you're not where you want to be yet. If you're on the road, if you're improving, if…
TUESDAY’S GOLD. A week of GOLD to help you work BETTER, FASTER and EASIER!
Front is an email management app. When you are the only one managing emails that come through to your practice, you can create your own folders and systems of follow…
A week of GOLD to help you work BETTER, FASTER and EASIER!
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for computer applications that I can use to make my work:…
I have a challenge for you. Are you up for it?
Self-improvement consists of making small, incremental changes to your thoughts and behaviour that will result in a more positive experience of life. I would like to challenge you to embrace a specific small change. The…
The Magic for Your Practice of Having a Team of Servants
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of…