A week of GOLD to help you work BETTER, FASTER and EASIER! Trello
Yes! I am delivering a week of, what I consider to be, GOLD! I am always on the lookout for computer applications that I can use to make my work:…
A strange secret: when the leader shifts behaviours then the team shifts its behaviours.
As a leader, do you often feel frustrated with some behaviours of your team? Are you annoyed at their lack of appreciation? Do they run out the door the second…
I have a challenge for you. Are you up for it??
Self-improvement consists of making small, incremental changes to your thoughts and behaviour that will result in a more positive experience of life. I would like to challenge you to embrace a specific small change. The…
The Magic for Your Practice of Having a Team of Servants
Poor attitudes in dental practices are not uncommon. Despite implementing systems and processes that support a customer-centric style of service, practices can still experience poor team-member behaviour. Common examples of…
How does your team behave, and is this the team behaviour that you want?
It is said that culture is the collective personality of an organisation. Another definition is this: 'Culture is what your people do when no one is telling them what to do.'…
Are you inadvertently blocking great performance by your employees?
What stands in the way of your employees delivering great performances for you and your practice? There are several reasons why performance by your employees may be below what you…
Mary has a dilemma.
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Tips on how to get a temp nurse every time you need one.
There are several situations in a dental practice that are bone-chilling; missing lab work, running way too late for a demanding patient...and getting the early morning phone call from an unwell…
Secrets To Brilliant Team Communication with WIFLE
I attended a function last night with friends, and one of them, Harry, shared a great strategy. Harry has his own real estate agency in Melbourne and he fosters a very positive…
What is an employee worth?
How often do you give pay increases to your employees? Is it an automatic increase every year? Or does an employee prompt you into action? I am often asked what…