Do you deliver torturous performance appraisals?
I have learned something from providing many performance appraisals in my time. They can be torturous! A badly handled performance appraisal that needs to communicate the need for improvement results…
To solve problems better, be like Columbo!
I have mentioned in the past that one of the best business books I have read is 'Leadership' by former lawyer and politician from New York, Rudi Giuliani. One…
This one thing transformed my working relationships
When I owned my practice I knew something for sure: that it was in my interests (and therefore the business' interests) to be welcoming of all needs and comments from…
Why celebration is vital to your future success
I have found when dental teams achieve success, it is often acknowledged, but rarely celebrated. We are very quick to turn attention to the next challenge, leaving the winning feeling…
How does Tamara, my paramedic relative, do what she does in traumatic situations?
Have you ever thought to yourself, "if I was first on the scene of a bad car accident, would I dive in and assist immediately, or would I look around…
Slow appointment book? What a great opportunity!
There are a number of dental practices who are still enjoying full appointment books. These practices are often those who have been established for many years. Their patient base is…
The Currency of Employment
Over the years of being both an employee and employer, there here have been particular instances of employee unhappiness that have caused me to deliberate. They have been times when…
My Thoughts on Passive Aggressive Behaviour
Like most of us, I have worked with passive aggressive people in the past. Some of you may be suffering under one as we speak. If you are, I feel…
Do Bonuses REALLY Work?
I was recently speaking with someone and the topic of paid incentives to staff came up. I have worked in a practice many years ago who tried out a bonus…
How I Got Clear with Staff
Have you ever been surprised by a staff-member tending their resignation? You shouldn't be. I say they should have felt safe enough, and seen you open enough, to share their…