4 Steps Guaranteed To Start Your Day On A High (without drugs!)
Are you a 'morning person'? Someone who wakes up enthusiastic for the coming day with energy to burn? While some team members may be bright and cheerful from the crack…
The Strange Secret About Action
When we are interested in a topic or outcome, we have the resources to acquire a large amount of knowledge in the area. There are books, articles, blogs, documentaries, websites…
Are You Becoming Disheartened With Your Ineffective Ads?
Dental practices that SUCCESSFULLY use advertising to attract new patients understand that posting an advert or two every now and then is woefully inadequate. Successful advertising requires the implementation of…
How to say ‘I’m sorry’ without being embarrassed or feeling foolish!
Have you ever had the best of intentions, but upset someone anyway? Have you ever been under pressure and reacted poorly and upset someone? Have you ever had bad intentions towards someone…
Why On Earth Would Developing Self-Awareness Help You Build A Stronger Dental Team?
I can say with great conviction that the happiness I have enjoyed while working in dental practices over the years is due to my developing self-awareness. My developing self-awareness is…
Are you asking for referrals yet?
I had a visit with a new hairdresser last week, and I want to recommend them! I am recommending a particular system they have. I was happy with every step…
What does your receptionist say about YOU?
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient's medical GP for information. The GP's receptionist was…
To refund or not refund, that is the question!
"Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being performed. It was explained and documented that the existing dark…
Dentist-Assistant Relationship; Good or Horrid?
There are few relationships where each person's effectiveness and happiness depends so largely on the other, than in a dentist-assistant situation. The dentist-assistant relationship is unique. It reminds me of…
Can you look at yourself?
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
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