How does your team behave, and is this the team behaviour that you want?
It is said that culture is the collective personality of an organisation. Another definition is this: 'Culture is what your people do when no one is telling them what to do.'…
What’s in a name?
Many dental practices have adopted the method of SMS messaging to confirm their patients' appointments. But how many of you include your patient's first name in that message? I am…
Are you inadvertently blocking great performance by your employees?
What stands in the way of your employees delivering great performances for you and your practice? There are several reasons why performance by your employees may be below what you…
Mary has a dilemma.
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Receptionists, are you working in overwhelm?
Every so often, I get to sit back behind the reception desk for a day. It reminds me how much I enjoyed the role. It also reminds me of the…
How To Love Your Problems, So You Can Solve Them Gracefully
Our working days are made up of situations that both run according to plan and are quite satisfying and those that are unplanned challenges that can be quite unsatisfying. We…
5…4…3…2…1!
Go to bed earlier. Eat healthier foods. Make that phone-call. Tackle that important task. We have lists of things that we know we SHOULD be doing. And we often berate ourselves…
How to Identify – and Shift – Your Limiting Beliefs
In a previous blog, 'Opening Yourself Up To More' I wrote about the relevance of reflection, contemplation and new experiences to ensure you are moving through your life with purpose.…
Are your happy and satisfied patients giving you great reviews to increase referrals to your practice?
Traditionally, word-of-mouth referral was the strongest source of new patients for dental practices. For many practices, this is still the case. Despite the multitude of ways that practices have available…
Opening Yourself Up To MORE
JPPS co-founder Charles Kovess and I recently attended an inspiring event that was conducted by A MOST interesting man. Dr Bruce Copley is a holistic educator, multi-instrumentalist, storyteller and presenter. He has…
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