Are you inadvertently blocking great performance by your employees?
What stands in the way of your employees delivering great performances for you and your practice? There are several reasons why performance by your employees may be below what you…
What stands in the way of your employees delivering great performances for you and your practice? There are several reasons why performance by your employees may be below what you…
I was speaking with a dental team member - we'll call her Mary - who posed an interesting dilemma. "During a social dinner, a friend complained of a dental problem…
Every so often, I get to sit back behind the reception desk for a day. It reminds me how much I enjoyed the role. It also reminds me of the…
Our working days are made up of situations that both run according to plan and are quite satisfying and those that are unplanned challenges that can be quite unsatisfying. We…
Go to bed earlier. Eat healthier foods. Make that phone-call. Tackle that important task. We have lists of things that we know we SHOULD be doing. And we often berate ourselves…
In a previous blog, 'Opening Yourself Up To More' I wrote about the relevance of reflection, contemplation and new experiences to ensure you are moving through your life with purpose.…
Traditionally, word-of-mouth referral was the strongest source of new patients for dental practices. For many practices, this is still the case. Despite the multitude of ways that practices have available…
JPPS co-founder Charles Kovess and I recently attended an inspiring event that was conducted by A MOST interesting man. Dr Bruce Copley is a holistic educator, multi-instrumentalist, storyteller and presenter. He has…
There are several situations in a dental practice that are bone-chilling; missing lab work, running way too late for a demanding patient...and getting the early morning phone call from an unwell…
Dental Practices spend a lot of energy, time and money rolling out strategies to attract new patients. However, if it weren't for the existing patients consistently returning for their oral…