I can say with great conviction that the happiness I have enjoyed while working in dental practices over the years is due to my developing self-awareness. My developing self-awareness is…
I had a visit with a new hairdresser last week, and I want to recommend them! I am recommending a particular system they have. I was happy with every step…
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient's medical GP for information. The GP's receptionist was…
"Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being performed. It was explained and documented that the existing dark…
There are few relationships where each person's effectiveness and happiness depends so largely on the other, than in a dentist-assistant situation. The dentist-assistant relationship is unique. It reminds me of…
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
I received some feedback after posting my last blog. The blog was Promises Promises... and it warned against making promises to new employees that you may not deliver on. The…
Finding the right employee for your practice is not always easy. When you do find that special candidate, it is tempting to tell them everything they want to hear to…
I wrote in a previous blog of the danger of choosing efficiency over function, where you issue your patient recalls in a way that generates bookings, rather than just choosing…
Sir Richard Branson hit the nail on the head with this quote: "Train people well enough that they can leave. Treat them well enough that they don't want to."…