What does your receptionist say about YOU?
I was onsite with a client a couple of days ago. The receptionist was asked by the dentist to call a patient's medical GP for information. The GP's receptionist was…
To refund or not refund, that is the question!
"Patient Y needed a crown placed after a previous trauma to tooth 21 had resulted in root canal therapy being performed. It was explained and documented that the existing dark…
Dentist-Assistant Relationship; Good or Horrid?
There are few relationships where each person's effectiveness and happiness depends so largely on the other, than in a dentist-assistant situation. The dentist-assistant relationship is unique. It reminds me of…
Can you look at yourself?
Being a Victorian who is interested in sports, this past weekend has been a happy one. The Richmond and Melbourne Storm wins have raised the energy of the locals, with…
Hiring on résumé alone is a poor way of getting the right person for your practice.
I received some feedback after posting my last blog. The blog was Promises Promises... and it warned against making promises to new employees that you may not deliver on. The…
Promises promises…
Finding the right employee for your practice is not always easy. When you do find that special candidate, it is tempting to tell them everything they want to hear to…
Turn Your Post-Op Calls Into A Practice Builder!
I wrote in a previous blog of the danger of choosing efficiency over function, where you issue your patient recalls in a way that generates bookings, rather than just choosing…
Sir Richard Branson hit the nail on the head!
Sir Richard Branson hit the nail on the head with this quote: "Train people well enough that they can leave. Treat them well enough that they don't want to."…
How to be unique when you and your competition are offering the same thing.
If you are like me and observe dentists advertising messages that I find when searching Google, you will know there are 83,400 dental practices who claim to be the "friendliest"…
Use this special technique to guarantee your patient’s next appointment
What do you focus on when your patient is in the dental chair? I consider it likely that most dental providers will focus on the same things: providing the best…
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