Words From The Wise That Help In This Difficult Time
Many of us have a lot to lose due to the Covid-19 social-distancing recommendations and laws. We may lose income, jobs and some will lose their businesses. But we won't…
Squash and Minimise Your Overwhelm with Overwhelm
We've all been there. Some of you may there right now. Feeling overwhelmed and 'in a rut', 'in a mood' or 'in a funk'. It can happen in the morning…
Challenges: do you face them or flee?
I read a fun quote on Facebook a few days ago that has stuck with me. "A strong person looks at a challenge dead in the eye and gives it…
The best way to feel comfortable in uncomfortable or difficult or confronting situations
When I purchased my dental practice in 2003, I quickly discovered that I was going to have to ‘step up to the plate’. What I mean is that it would…
A Better Way to Reward Your Team
Staff bonuses are becoming more common in dental practices. Bonuses are either a pre-established amount of one to several hundred dollars paid monthly, quarterly or yearly or a percentage of profits.…
Before you look forward to 2020 let’s look back at 2019 for some inspiration.
It is the first day of 2020 and may I wish each of you the very best for the coming year. New Years is a wonderfully optimistic time for many…
10 Reasons Millennials Aren’t Answering Your Phone Calls…an article by Kenneth Burke
While performing some research for one of my clients, I found the following article by Kenneth Burke. I thought the content was worthy of sharing because the telephone habits of…
De-stress While You Etch
I have been listening to a couple of great dental podcasts this past week, both of which had the same interesting guest speaking about, among other things, stress and burnout…
The Effective Use of Your But
Using the word 'but' in your communication is normally warned against. You see, a 'but' negates or cancels out everything that is said before it. For example, "You look great…
Is it time for you to SURRENDER?
I have recently surrendered on an issue and it feels oh, so good! A dental receptionist I have been working with for many years, let's call her Robyn, was tracking…
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