The role of the Dental Receptionist is more than simply answering phones, taking payments and booking appointments. This mini-course teaches you the skills that will empower you to be highly successful in your role.
If your practice experiences, on average, 15 minutes a day in broken appointments, the lost revenue over a year is $24,000! Why do patients fail to turn up? Why do they cancel with little notice? How much are these broken appointments costing your practice? Understanding patient behaviour is key to managing their behaviour. Discover why […]
In today's competitive dental practice space, patients have many options if unhappy in their current practice. The standard of customer service that your team delivers WILL set you apart so you become THE dental practice of choice in your area. Today, we will cover: - The different levels of customer service, - The personal behaviours […]
The Incomplete Treatment List is one of the least managed parts of any dental practice. Encouraging lapsed patients to reactivate their treatment plans is one of the more challenging processes in your dental practice. But, when you consider that at any one time, there are likely tens of thousands of dollars in unfinished dental treatment […]