There are several situations in a dental practice that are bone-chilling; missing lab work, running way too late for a demanding patient...and getting the early morning phone call from an unwell…
Dental Practices spend a lot of energy, time and money rolling out strategies to attract new patients. However, if it weren't for the existing patients consistently returning for their oral…
I attended a function last night with friends, and one of them, Harry, shared a great strategy. Harry has his own real estate agency in Melbourne and he fosters a very positive…
How often do you give pay increases to your employees? Is it an automatic increase every year? Or does an employee prompt you into action? I am often asked what…
Regular readers of this blog will know that one of my leadership strategies is to create an ‘emotionally-safe’ working environment for team members. Top performances are not possible when team…
Achieving your goals is all about clarifying what your actual goals are and then taking action. Initially, it feels good. You have made a powerful decision for improvement in some aspect…
Are you a 'morning person'? Someone who wakes up enthusiastic for the coming day with energy to burn? While some team members may be bright and cheerful from the crack…
When we are interested in a topic or outcome, we have the resources to acquire a large amount of knowledge in the area. There are books, articles, blogs, documentaries, websites…
Dental practices that SUCCESSFULLY use advertising to attract new patients understand that posting an advert or two every now and then is woefully inadequate. Successful advertising requires the implementation of…
Have you ever had the best of intentions, but upset someone anyway? Have you ever been under pressure and reacted poorly and upset someone? Have you ever had bad intentions towards someone…