Why you MUST master your EI!
I have always loved working with teams. Identifying and overcoming the barriers of achieving top performance has been a consistent source of enjoyment and satisfaction for me. I have found…
Do you have the ‘generosity gene’?
One of my unofficial mentors over the years has been Jack Welch, former CEO of General Electric. Welch is considered an expert in business and leadership, with the value of…
Are you feeling resentful?
Many tasks of everyday life in a dental practice can become tedious. Often the same person finds they always seem to be the one either taking the A-frame sign in…
How to get the right fit.
Getting the right person for the job can be a challenge. Each role within a dental practice requires a different set of skills. The nursing role requires a comprehensive knowledge…
Do you deliver torturous performance appraisals?
I have learned something from providing many performance appraisals in my time. They can be torturous! A badly handled performance appraisal that needs to communicate the need for improvement results…
To solve problems better, be like Columbo!
I have mentioned in the past that one of the best business books I have read is 'Leadership' by former lawyer and politician from New York, Rudi Giuliani. One…
This one thing transformed my working relationships
When I owned my practice I knew something for sure: that it was in my interests (and therefore the business' interests) to be welcoming of all needs and comments from…
How to improve with one simple phone-call
If you want to build a dental practice where patients are beating a path to your door, then there is one person who can help you: your new patient. Successful…
Boost Your New Patient Flow
I was at an event with Charles last night and was speaking with a woman who has been running her independent travel agency for 24 years. I asked the question…
Are you easy?
An important element of the patient experience is the initial telephone interaction. During my years in dental practices (since 1987) I have attended many industry seminars and workshops, read…