Why celebration is vital to your future success
I have found when dental teams achieve success, it is often acknowledged, but rarely celebrated. We are very quick to turn attention to the next challenge, leaving the winning feeling…
The 3 Main Obstacles for Patients who have ‘Incomplete Treatment’
Following up patients on our 'Incomplete Treatment' lists is hard work. You are trying to convince someone why it is important to take action, and unless you are a master…
How does Tamara, my paramedic relative, do what she does in traumatic situations?
Have you ever thought to yourself, "if I was first on the scene of a bad car accident, would I dive in and assist immediately, or would I look around…
Let’s Get Physical…again!
A couple of blogs ago I wrote about the importance of not sacrificing effective patient communication when deciding to automate your systems. Recalls is one of the processes that I have…
Slow appointment book? What a great opportunity!
There are a number of dental practices who are still enjoying full appointment books. These practices are often those who have been established for many years. Their patient base is…
The Danger of Choosing Efficiency Over Function
Technology is a marvellous thing. Clinically it has transformed how dentistry is performed, and provides an amazing range of treatment options for patients. So too there have been great changes…
Stop shaming or blaming: get to the solution, and the lesson, faster!
I learned early on in my time as a practice owner the importance of developing solutions to problems FAST. A stumbling block to this process that I used to experience is one…
The Currency of Employment
Over the years of being both an employee and employer, there here have been particular instances of employee unhappiness that have caused me to deliberate. They have been times when…
Did I really expect a good result from THIS?
I'm going to tell you a story. It's a story of a time that I am not proud of...but am grateful for. Grateful because it established in me a commitment…
Crushed By Criticism?
Giving and receiving negative feedback is fraught with anxiety for all involved. For the deliverer it requires a thoughtful approach. But even when a lot of care is taken, the…