How to improve with one simple phone-call
If you want to build a dental practice where patients are beating a path to your door, then there is one person who can help you: your new patient. Successful…
Boost Your New Patient Flow
I was at an event with Charles last night and was speaking with a woman who has been running her independent travel agency for 24 years. I asked the question…
Are you easy?
An important element of the patient experience is the initial telephone interaction. During my years in dental practices (since 1987) I have attended many industry seminars and workshops, read…
Why celebration is vital to your future success
I have found when dental teams achieve success, it is often acknowledged, but rarely celebrated. We are very quick to turn attention to the next challenge, leaving the winning feeling…
The 3 Main Obstacles for Patients who have ‘Incomplete Treatment’
Following up patients on our 'Incomplete Treatment' lists is hard work. You are trying to convince someone why it is important to take action, and unless you are a master…
How does Tamara, my paramedic relative, do what she does in traumatic situations?
Have you ever thought to yourself, "if I was first on the scene of a bad car accident, would I dive in and assist immediately, or would I look around…
Let’s Get Physical…again!
A couple of blogs ago I wrote about the importance of not sacrificing effective patient communication when deciding to automate your systems. Recalls is one of the processes that I have…
Slow appointment book? What a great opportunity!
There are a number of dental practices who are still enjoying full appointment books. These practices are often those who have been established for many years. Their patient base is…
The Danger of Choosing Efficiency Over Function
Technology is a marvellous thing. Clinically it has transformed how dentistry is performed, and provides an amazing range of treatment options for patients. So too there have been great changes…
Stop shaming or blaming: get to the solution, and the lesson, faster!
I learned early on in my time as a practice owner the importance of developing solutions to problems FAST. A stumbling block to this process that I used to experience is one…