Is your receptionist providing WOW or WOE?
A number of months ago I was dropping in to a number of dental practices to inform them of an upcoming JPPS Presentation. I found the contrasting receptions offered by…
Business management was only the SECOND most important skill to master…
I knew, when I first owned my practice, that in order to be successful, I would need to learn what I didn't know. I knew nothing of financial reports or…
Do you deliver torturous performance appraisals?
I have learned something from providing many performance appraisals in my time. They can be torturous! A badly handled performance appraisal that needs to communicate the need for improvement results…
How to improve with one simple phone-call
If you want to build a dental practice where patients are beating a path to your door, then there is one person who can help you: your new patient. Successful…
Are you easy?
An important element of the patient experience is the initial telephone interaction. During my years in dental practices (since 1987) I have attended many industry seminars and workshops, read…
Respect Your Stakeholders
When you own a business, you are placing yourself in a position where you will have an affect on many people. The way you treat your 'stakeholders', or the people…
The Engaged Receptionist
It has always been obvious that a great receptionist improves the environment of any business and a bad one will be highly likely to have a damaging affect. However…