Expectations = Disappointment?
When I bought my practice in 2003 I quickly learned that things were no longer straightforward. Whether I was organising finance for an equipment purchase, arranging a staff dinner or…
Set the standard to boost performance!
It has been proven to me time and time again that the best way to raise the performances of those around me, is to lead by example. The ones within…
The biggest reason that your patients will stay loyal to your practice is…
The biggest reason for your patients to remain loyal to you is trust. Patients have trust in your abilities as a health provider and that you place their health interests above…
Choose Your Battles
When I became a business owner, one of my intentions was to become an excellent leader. I had experienced many great bosses during my years as a dental nurse and…
Respect Your Stakeholders
When you own a business, you are placing yourself in a position where you will have an affect on many people. The way you treat your 'stakeholders', or the people…
My Thoughts on Passive Aggressive Behaviour
Like most of us, I have worked with passive aggressive people in the past. Some of you may be suffering under one as we speak. If you are, I feel…
Do Bonuses REALLY Work?
I was recently speaking with someone and the topic of paid incentives to staff came up. I have worked in a practice many years ago who tried out a bonus…