Using the word ‘but’ in your communication is normally warned against.
You see, a ‘but’ negates or cancels out everything that is said before it.
“You look great today, but…”
“You delivered a good performance, but…”
“I had a wonderful evening with you, but…”
I can see how the word ‘but’ can affect the message that is being communicated BUT I see a powerful use of ‘but’ when making treatment suggestions to dental patients. And, it is BECAUSE it negates all preceding it that makes it powerful.
“The crown that I have suggested for your tooth is expensive, BUT it gives you the best long-term result.”
“This comprehensive treatment plan takes a substantial time and money commitment from you, BUT it is the only way you can keep your teeth and avoid dentures.”
“Implants are a more expensive treatment option, BUT you then have all of the benefits they offer for years to come.”
Using your ‘but’ in this way, you are both acknowledging the patient’s concern yet still placing the positive emphasis on your treatment recommendations.