Before you look forward to 2020 let’s look back at 2019 for some inspiration.
It is the first day of 2020 and may I wish each of you the very best for the coming year. New Years is a wonderfully optimistic time for many…
10 Reasons Millennials Aren’t Answering Your Phone Calls…an article by Kenneth Burke
While performing some research for one of my clients, I found the following article by Kenneth Burke. I thought the content was worthy of sharing because the telephone habits of…
De-stress While You Etch
I have been listening to a couple of great dental podcasts this past week, both of which had the same interesting guest speaking about, among other things, stress and burnout…
The Effective Use of Your But
Using the word 'but' in your communication is normally warned against. You see, a 'but' negates or cancels out everything that is said before it. For example, "You look great…
Is it time for you to SURRENDER?
I have recently surrendered on an issue and it feels oh, so good! A dental receptionist I have been working with for many years, let's call her Robyn, was tracking…
Here is the shocking truth: You are the answer!
I hear practice owners complain that team members are 'stealing hours'. Yet these very practice owners are obviously focussing on every minute themselves.I hear practice owners complain that team members…
Can I?
I remember when I was about 13 years of age. I was being a difficult child, and my mother, out of exasperation, gave me a book and said, "You need…
“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.”
“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” This quote by Alexander Den Heijer is one that can shift your perspective immediately.…
“Yeah, but what does it COST?” (part 2)
Earlier this week, in part 1 of this topic, I explored how your team deals with the issue of the price of dentistry daily. I ended part 1 with this…
“Yeah, but what does it COST?”
Your team deals with the issue of the price of dentistry daily. You develop systems to manage this aspect of treating patients, such as payment plans, issue verbal and written…
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