I hear practice owners complain that team members are 'stealing hours'. Yet these very practice owners are obviously focussing on every minute themselves.I hear practice owners complain that team members…
I remember when I was about 13 years of age. I was being a difficult child, and my mother, out of exasperation, gave me a book and said, "You need…
“When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.” This quote by Alexander Den Heijer is one that can shift your perspective immediately.…
Earlier this week, in part 1 of this topic, I explored how your team deals with the issue of the price of dentistry daily. I ended part 1 with this…
Your team deals with the issue of the price of dentistry daily. You develop systems to manage this aspect of treating patients, such as payment plans, issue verbal and written…
If you have attended any of my webinars or online coaching programs, you will be aware that it is crucial to select the right mode of communication for the task…
Alan Weiss is an American consultant, author and speaker. I subscribe to his blog and a recent post was written after he attended a dentist for a dental implant. Alan’s…
If you are a resident of Melbourne, or have recently visited the southern state of Victoria, you will know that it is COLD!I have just arrived back from my regular…
Reputation is important to dental practice success. Your practice's reputation is both what your patients say about you (if positive, then more new patients visit you) and also what keeps…
A colleague recently asked me online how to gauge job satisfaction. Given my years in the dental industry working in various roles and speaking to others through my practice coaching…